Thinking In Customer Success
Collecting what’s worked, what hasn’t, and what I’m learning from fellow CS professionals in the field.
Read the Blog
I wouldn’t be where I am in CS without people who were willing to share what they’d learned. I’ve been lucky to have amazing mentors and coaches along the way — this blog is my way of passing that knowledge forward.
Customer Success Frameworks
A collection of customer success frameworks, blueprints, and operating systems.
“Success is the difference you make in people’s lives.”
—Michelle Obama