Thanks for visiting, I’m excited that you’re here!

My goal is to help you build a world class Customer Success function that is effective and scalable, in the most efficient way possible.

I’ve been doing Customer Success for 10+ years, working at and with companies like Greenly, RStudio, Fostr AI, and others to dramatically improve Net Revenue Retention using proven systems that drive results at scale and with consistency.

A successful CS org drives revenue and growth for your company, and turns your customers into your biggest advocates. Working and speaking with startups for the past 10+ years, I’ve seen a common trend: investing in growing your Customer Success function is critical, yet hiring full time senior leadership is expensive and comes with a lot of risk. Bootstrapping it, as an alternative, only takes you so far: your Customer Success team lacks support and professional development, and time spent running your book of business means you’re not spending enough time building your CS engine.

I offer an alternative solution that is flexible and low risk:

Free Customer Success Maturity Assessment

This free 15-minute assessment evaluates the key building blocks of your CS function, from onboarding and customer engagement to value realization, renewal management, team structure, and more. You’ll get an immediate snapshot of what’s working, where the biggest gaps and opportunities are, and targeted recommendations for what to tackle next.

I personally review each assessment (please allow 48 hours on average), and provide you with a summary report with recommendations, at no cost. I built this assessment to give founders practical, targeted insight into where to focus their Customer Success efforts. There’s no obligation to work with me afterward. If the assessment gives you the clarity you need to make a few meaningful improvements on your own, then it’s done its job.